Below is feedback from our customers.
We ask for scores out of 5 (with 5 being the top score).
Our online QUESTIONNAIRE can be found on the homepage.
The holiday was fabulous and we have absolutely no complaints. We had Bennett (our driver) last year, and he greeted us this time like old friends. He was excellent - very helpful, and making good suggestions for restaurants etc. He was fantastic. Thank you for a wonderful holiday; our second trip with you. I'm working on an idea for my next trip to India, so I may be in touch again quite soon.....
Helen Krasner & David Thomas
We just got back. Can I thank you for arranging the BEST holiday we've EVER had (and we've had a lot). I’ve just sent a rave review to Responsible Travel- no doubt they will forward to you. The houseboat was beautiful and the crew were fab. I could easily have done a week of that. What an amazing place and amazing experience we have had. Everything was BRILLIANT! and can't be faulted. I didn't want to leave any of the places or people. I put on half a stone the food was so good. I can't thank you enough for your help.
Liz and Mark Naylon
Liz and Mark booked through Responsible Travel. They awarded us five stars and the report to them included the following:
The people we met- ALL of them lovely- friendly, genuine, generous. Every single day was memorable and exciting. We had the most fabulous holiday of a lifetime, due in no small part due to the advice of the staff involved from Kerala Connections. Everything was organised and executed like clockwork. Each place we stayed was in its own way perfect. All the accommodation was faultless, and the travel between was well organised and exactly as planned and described. The drivers we had were professional and well spoken.
Every aspect of our trip was memorable and it is impossible to select one particular feature that stands out. We particularly appreciated the houseboat in traditional style. Our staff of 3 was excellent and non-intrusive and the food was spectacular. The holiday, which was recommended to us as excellent, proved to be such and we have no hesitation in recommending it to others. Indeed, we already have, and specified this company. We have no criticisms, only the greatest praise.
The trip was flawless. Everything was great. All of the accommodations were excellent. Our driver for 15 days - Bennet was impeccable.
I polled my family on their opinions so here goes in brief…
Gitanjali - We all loved this place. The hosts were gracious and worldly. The food was some of the best we had.
Palais de Mahe - We all loved this place and loved Pondicherry. The rooms, the food, the service, the location, fantastic!!
Visalam - This place was also a family favourite. A beautiful hotel, nice rooms and service that was perhaps the best of our entire tour.
Heritage - Certainly an over the top resort stay. Everyone loved the privacy and private pools. It was a lovely end to the trip.
So in conclusion, it was a great trip, one to be long be remembered.
Thank you for the fantastic and quick service, and for getting everything down in price so that we can afford it. I'm impressed - and now really looking forward to another great holiday in South India...
We are now back in the UK after our wonderful holiday in South India. Our trip was a huge success in every way thanks to Kerala Connections and your local agents. So good that we want to do it all over again. The choice of guest houses with their lovely hosts everywhere and Red Earth for our wildlife spotting was absolutely perfect for us. Our driver, Shibu, is a perfect Ambassador. He is good company with a ready sense of humour, always courteous and helpful and a very good driver. His car was kept shining like a new pin every day. Your selection of accommodation is a class act! Thank you so much for organising it all so beautifully.
Could not fault the service provided by Kerala Connections and agents. Secret Garden - was excellent due to the interaction with the staff/owner, the old India feel of the rooms and the quiet, calming location, very good value for money. Xandari Pearl - wow! - with a few minor (not necessary) tweaks this could be one of the best hotels we have stayed in. Deshadan - in itself a reasonable hotel for the price, easy access to beach and North Cliff. Coming from the Xandari took a bit of adjusting, but the room was clean and comfortable. Leela - lovely hotel, comfortable, clean, good location friendly and helpful staff. Once again, thank you for putting this all together at such short notice, will probably be in touch later in the year to organise something for Feb 18.
Dave and Angie Dawson
We appreciated the holiday tour booklet - advice regarding levels of tipping etc. We had wanted to relax after a working trip and that’s exactly what we got. Teak House has gracious hosts, we were taken birding, to a shopping mall, shown around Sunil's garden. Brilliant meals. Attentive without being over bearing. Great place to start. Will go back. Sunil couldn’t do enough for us and we were treated as family. Houseboat – friendly and accommodating. Best food of the trip! Francis Residence – stylish and comfortable. Francis likes to spend time with his guests and chat.
Mr & Mrs Hearn
We are still raving about our wonderful holiday in India. It really was an outstanding adventure and an incredible experience. We’d like to say a big ‘thank you’ to you and the ream for making our time such a pleasure. Any small hiccups were quickly sorted out by Isha at TWX and we really did value her input. It was a terrific itinerary which kept us busy and enabled us to have an excellent snapshot of India from South to North. We especially enjoyed our time travelling to Shimla as our travelling companion was Michael Portillo making a film for his new railway series which included the Toy Train.
David and Sally Swan
As always Anil was an excellent driver - courteous and trustworthy at all times. Thoroughly recomendable.
Alison Roberts & Barbara Dyer