Below is feedback from our customers.
We ask for scores out of 5 (with 5 being the top score).
Our online QUESTIONNAIRE can be found on the homepage.
Thank you so much for organising the Educational (and extension) to India. It was a very interesting, enjoyable and above, all useful trip, as I now feel much better equipped to sell the destination. The people from both ground agents were impeccable, the drivers and guides excellent – we could not have asked for better service. It also brought home how invaluable it is to book with a reputable company who have the contacts and the knowledge to make everything go like clockwork – the calm amongst the chaos!
We were impressed by the catering on board the train to Agra – a sharp contrast to what we get in the UK! Agra was of course magical and the guide was invaluable. Delhi was an eye-opener and there was so much to see.
David Carter - Billington Travel
David and his wife travelled to India on a tailor-made educational holiday sponsored by us. This kind of trip enables Travel Agents to experience India and learn about the service we offer.
We loved Kerala and our holiday is one of our best. Everything went very smoothly and without problems. All connections were on time. We were kept well informed – excellent. Each element of the holiday was interestingly different and we felt that we saw and enjoyed much of a beautiful country. We shall show all our friends our photos and recommend you to them.
Richard and Jane Hood
The trekking was amazing and extremely well organised. We had a really great guide. Mountbatten Lodge, Clarkes, Mandir Palace and Tikli Bottom were all wonderful. The drivers and staff were all great. Overall, the best holiday in India yet. Thanks for all your help.
I cannot speak more highly of TWX (the Delhi agent). The rep spoke excellent English and everything was explained fully as soon as we arrived in Delhi. He truly made us feel as if we were being looked after properly and help was never far away. Not that we needed it. Our driver, Jesse, was a lovely man and should also be commended highly. The train journey was great fun and this then brings me onto what was really the highlight of the trip for us. Sher Bargh was the most incredible place I've ever stayed. We were looked after like kings and queens, they upgraded us to a Royal Suite which obviously helped but it is a truly incredible property. We hope to go back one day. We had just the right amount of time in Ranthambore National Park and were lucky enough to see three Tigers!
Kelvin Ramsey and Joanna Milton (honeymoon – booked through Premier Travel)
Diana - I want to tell you that we had a wonderful holiday in Kerala. Probably the best family holiday so far. The arrangements went without a hitch. I would recommend Kerala Connections to anyone. Thank you for all your efforts.
We had the most fantastic time in Kerala and your company’s services were superb, much better than my previous India Tour Operator. I will try to find the questionnaire - but it was all 10/10
We thank you for all of your organisational skills regarding our recent trip to the ‘Golden Triangle’. The airport/train station pick ups and drop offs worked seamlessly which added hugely to our enjoyment of the trip and peace of mind. The driver and guides selected were courteous, knowledgeable and helpful making our visits to the historical sites immensely interesting and entertaining. Their time keeping was excellent and their driving skills incredible. We felt safe and secure. We were very pleased and impressed by the hotels selected which allowed us to rest and experience the wide range of cuisine that India has to offer. The document detailing our day to day itinerary including advice regarding tipping, anticipated weather and activities at each location is first class. We happily, will be recommending your company to our family and friends who are interested in the trip that we have just completed.
Martin & Rosario Hunt who booked through Sunways Travel
Enjoyed the holiday and it was superbly organised. Thank you. The holiday was really well planned and organised and tailor-made as to my requests. I would stay in homestays in future. Your advice on tipping was very helpful (and to others I met!). My driver (Jess) was exceptional! I was quite overwhelmed when on my birthday he presented me with a birthday cake and garland. I have recommended Kerala Connections to three people and hopefully two will get in touch soon.
Ann Force – who travelled solo
The service and personal touches at Royal Heritage Haveli, Jaipur were excellent. The driver was fantastic and the guides in Delhi and Jaipur knowledgeable and good.
Jennifer Jones and Elizabeth Martin
Diana - all the flight problems shouldn’t overshadow what was a great holiday. You and your team did a brilliant job. The guides and drivers were all very very good, hotels were spot on – I really couldn’t fault it all. So thank you very much to you and Gary – you did a great job and I would happily recommend you to anyone thinking of going to India. Thank you!!
Martin Fricker (these customers were caught up in protests and were unable to get to their departure airport).