Below is feedback from our customers.
We ask for scores out of 5 (with 5 being the top score).
Our online QUESTIONNAIRE can be found on the homepage.




Praise for Coconut Lagoon

Malcolm and I thoroughly enjoyed our holiday, and we recommended your company to several guests that we met at Coconut Lagoon resort. Speaking of which, we cannot speak highly enough of this place, in particular the reception area manageress, nothing was too much trouble - even arranging excursions to an annual religious festival and allowing a member of staff to accompany us. Thank you for all of your help, it was much appreciated. 

Sue Cashmore




Well Done

This was a terrific trip.  We congratulate Kerala Connections on choices of locations and perfect organisation.  Well done.  

Mr and Mrs Hughes




Can't Fault the Service

Can’t fault the service provided. Gary Tree’s communication with us was amazing. Everything ran really smoothly while we were away. 

Jim and Marcia Bowater




Friendly Good Advice

We wanted a "responsible" travel agent who cares about the places and environment.  When researching on the web, your company had one of the best reviews and also allowed us the flexibility of designing our own trip with friendly good advice and help from Gary (thanks Gary).

Kerry Hughes (Australia)




The Most Amazing Holiday

They had the most amazing holiday, the best ever and really want to return.

Mr and Mrs Allan - Report from Liphook Travel Agent re their customers




Now Loves India

Overall we had a fascinating and most enjoyable holiay, and your service was great!  We're considering coming back next year, maybe going to Tamil Nadu.  And David, who was scared stiff of a new culture and what might go wrong, now loves India and really wants to go back!  So many thanks. 

Ms Helen Krasner




A Wonderful Trip

Thank you Gary and Diana for helping us plan a wonderful trip. We loved the fact that we stayed in places you would never find in mainstream brochures, and how all the owners knew you. They were wonderful properties, the food was amazing, but what made it so special was the hospitality we received and the personal touches. That is priceless. They were all different but each wonderful in their own way.  I would like to particularly mention the A5 tour information you sent us which was really useful and also well-presented and easy to travel with. The section on tipping was extremely useful! It only remains for me to say a big thank you for a wonderful holiday!  

Suzie Hosier and Ian Levett




Thank You for Listening

It's been a long time since I've been so excited about a trip. This is exactly the way we want to travel. Thanks so much for putting this together for us! 

You have been wonderful to work with arranging this trip. Thank you listening to our requests and working so hard to make this a dream trip for us. 

Cecelia Gaffney & Sandra Akacem from the USA




Fabulous Programme

Just returned from our 5th holiday to India (4th with Kerala/India Connections). Once again we have experienced wonderful sights. India Connections in UK and TWX in Delhi worked together to provide a fabulous programme. We have completed the Questionnaire online and submitted to you. As you will see we have generally scored very high and thank you once again for listening and compiling such an interesting and absorbing programme. TWX provided a first class professional service looking after everything so well throughout. All drivers were very good but our main driver from Amritsar to Shimla ‘Raju’ was outstanding, warm, friendly and courteous throughout.  Ranjit’s Svaasa, Amritsar; Very friendly family hotel. The Golden Temple was mind boggling and we made 2 visits the second at twilight. To see the Wagah border ceremony first hand was amazing. Chonor House, Dharamsala: A lovely hotel with beautiful wall paintings in the bedroom and throughout the place. A terrace restaurant with amazing views. Judges Court, Pragpur: We really loved this place. A grand old Manor with wonderful antiques throughout. The food was fabulous. Clarks Hotel, Shimla: Very comfortable hotel with lovely staff. This was the only place to charge for wifi, at an exorbitant 800 rupees for 24hrs. We would not have missed the toy train ride for anything, 4.5 hours of amazing winding tracks, in a crowded train with lovely people sharing food and chatting. Lemon Tree, Chandigarth: Not much good to say about this place apart from the room which was comfortable and clean - but realise that it was just an overnight stop. Ganga Kinare, Rishikesh: Wow, on being taken to our Ganges facing room with a large window view of the river and mountains and a balcony outside. Very glad you booked such a room. Everything at this hotel was great, staff, food, surroundings. Haveli Hari Ganga, Haridwar: Another excellent hotel and Ganga facing room. The only place we have ever stayed at where they provide sticks to ward off the monkeys. Obviously we had been looking forward to our stay in Haridwar and we were not disappointed. To be there during the Ardh Kumbh Mela and to witness Bathing Day is an experience we will never forget. The sight of thousands of people chanting, praying, bathing will live with us forever. Colonel’s Retreat, Delhi. A most comfortable and friendly guesthouse with nice owners and staff and perfect for the short stay in Delhi before flying home. Lovely rooftop restaurant.

Thank you to everyone, we are sure we will be back. 

Alison and David Bettle




Thanks for help with Visa

Just wanted to say thanks for your excellent and detailed advice re the visa for India.  I was very glad of it to help me through the form, which took a long time to complete. ETV has come through fine so I'm all set! 

Anne Slater