Below is feedback from our customers.
We ask for scores out of 5 (with 5 being the top score).
Our online QUESTIONNAIRE can be found on the homepage.
Joe (our driver) was very informative and always arrived on time. He was very thoughtful and listened to our interests. For example I wanted to look at fabrics and he took us to a fabulous fabric Printing establishment employing people with special needs whose parents work on the tea plantations in Munnar. This was the highlight of my trip to India! We were also very grateful that he took us to clean cafes and restaurants! Our fear was becoming ill on the trip but we were fine. Dewalokam was a highlight of our trip- we loved this experience! Spice Village was fabulous; the houseboat a wonderful experience.
The holiday went like clockwork and we enjoyed every minute. Thank you Kerala Connections for your ultra professional service- we will and have recommend you to friends!
All drivers were very friendly, punctual and attentive. Nelpura Homestay - lovely food. Very welcoming and relaxing. Comfortable. Francis Residence - very welcoming. Outstanding food. Houseboat - Unobtrusive. Very welcoming. Relaxed. Periyar Villa - Lovely. Very clean and comfortable. So friendly. Dewalokam - more than outstanding in every respect. Paradise.
Everything was lovely. Very relaxed. No stress. Looked after so well. Immersed in Kerala and everything it has to offer. Lovely people.
A big thank you for all your help with our recent holiday. We had a really great trip and very much appreciated your help with the itinerary and hotels. I could not have envisaged how bad and therefore slow some of the roads were – the small and therefore more interesting roads were dreadful, made worse by the recent cyclone. Our toy train journey to Ooty was great fun and brought back lots of memories. We found your inclusion on the hotels tipping policy invaluable. Your personal service and speed of response, especially at a late stage, was superb. Highly recommended and would most certainly come to you again (if you're have us). We have already recommended you to friends.
Thank you so much for fixing Siji for us – as usual he was an absolute star in terms of his driving, good humour and overall capacity to act as a fixer. We loved the variety and the contrast to our two previous visits. The accommodation was generally excellent. Kaav was wonderful. Old Harbour Hotel at Cochin and Xandari Pearl at Marari Beach both score top marks from us in all respects. Ambience, location, food and service are all exemplary. Thanks for all your help with this trip.
It was a wonderful holiday. The service provided through the booking procedure and the arrangements made to ensure that everything ran so smoothly while we were there were outstanding. We would certainly use the company again and recommend it to friends. Thank you very much for arranging everything so brilliantly.
Robert and Delia Hannon
These customer stayed at Tissa’s Inn, Ambady Estate, Wildernest, Punnamada Resort, Houseboat and Marari Villas. They gave top scores for all.
A very succesful and enjoyable trip. Thanks for suggesting such a great programme prior to the party we were attending in Cochin.
Paul & Jessica Brown
I thought the whole trip was very well organised. The driver you - Sanil was great - a good driver, prompt, organised, very professional and courteous. The accommodation provided was also of a very high standard. Overall we had a lovely holiday, we were very pleased to have used Kerala Connections to book this experience. The booklet provided with our itinerary, tips and information was very helpful - a great idea.
Holiday booked through Responsible Travel and the feedback above was sent to them.
This was our first trip to India and we are already thinking about the next. It was probably one of our best holidays. We stayed in various types of accommodation and all had lovely staff and wonderful food, particularly on the Lakes and Lagoons houseboat and the Old Harbour Hotel. Dewalokam was our first experience of a homestay and somewhere we hope to visit again. Jose and Sinta do an amazing job keeping their guests and staff happy in beautiful surroundings.
Mrs Lynne Watkins and Mr David Allan
Thank you for helping us have a most marvellous holiday.
Stuart and Trish Butler
See the below website for prose and photographs from these customers
The most exciting part of our holiday was the houseboat, but all the hotels and rooms we had were fantastic. We enjoyed every part of our holiday – Kerala Connections built us a great tour which worked really well. Our driver (Siji) was helpful and friendly. We had a splendid time and would be more than happy to recommend you to anyone.
Jan booked through Responsible Travel where you will find her full report.