Below is feedback from our customers.
We ask for scores out of 5 (with 5 being the top score).
Our online QUESTIONNAIRE can be found on the homepage.
We had an amazing time, and Kerala certainly lived up to all our expectations. Every different part of the trip was a wonderful new experience and nothing disappointed.
From the moment we booked with Kerala Connections we were confident we had made the right choice. The pre-holiday information pack was so useful and any questions we had were always dealt with promptly and efficiently. The professional looking tour information booklet was really excellent - our Bible! - and it contained all we needed to know about each location. We could not fault in any way any aspect of your arrangements for us - which speaks volumes! We really did not want to leave Kerala and I know we shall return one day - and we will certainly choose you as our tour operator again. The holiday way exceeded our expectations and we truly loved every minute of it.
We were very impressed by the documents supplied by you.
Mr and Mrs Riddlell
Top scores given for all aspects of our service, the agents and all the accommodation.
We had an excellent holiday as we visited the places we wanted to see and stayed in a range of very good accommodation. All of the arrangements went very smoothly. We felt confident as a returning customer that we would get helpful advice during the planning for the holiday and the local agent and their arrangements were faultless.
Gerry and Pam Gurhy
The overall holiday experience was once again excellent. Possibly the best stay was at Dewalokam because the hosts were so charming, the shared meals made for interesting mealtimes sharing experiences with a wide range of guests. Next best accommodation was Coconut Lagoon. Because they could not give us the cottage we had booked we were upgraded to the best accommodation which had a private pool and suite - spectacular!
Martin & Sheila Hook
Everything was wonderful. A fantastic holiday. We haven’t stopped raving about it. Thank you for one of the best holidays we've had.
Jacqui Lord and Clive Wallace
The whole trip was fantastic, including hotels, food and people. Agents/driver excellent – helpful and efficient. Your tipping information was extremely useful.
Anne Leahy and Rosalind Brooke
All the hosts at the different accommodation went out of their way to make us feel welcome. At Nelpura Mr Chacko took us round his paddy fields; at Kayal they arranged a Kathakali performance; at Chera Rocks we were taken to see Theyyam and then invited into a home for a festival meal. These experiences help to make our holiday very special!
Robert and Mairi Harris
The whole holiday was amazing. We were very pleased we booked 2 nights on the Kerala Houseboat - this gave us the chance to get away from the busy waterways and into the narrow canals and really see life. The overall holiday was excellent! Our original plans were to book on a small group holiday but we found travelling on our own with a driver was a good experience that we would like to repeat. The drivers were supportive and thoughtful but not intrusive. Our hosts at the homestays were welcoming and informative.
Caroline booked her holiday (Kerala Budget Holiday) through Responsible Travel and her full report can be found on that site.
Absolutely everything was FANTASTIC ! Everyone was friendly, helpful and went out of their way to make sure we had a holiday of a lifetime. The itinerary was prefect for an introduction to Kerala; the accommodation was superb, the food delicious and all activities were interesting and worthwhile.
Kate booked her holiday (Kerala Luxury Holiday) through Responsible Travel and her full report can be found on that site.