North India   WHERE WOULD YOU LIKE TO GO?  South India

About Us

All our holidays are individually tailored to suit your needs
We create each holiday on an individual basis. Our holidays are exclusive and you decide:
How long to spend in India
The dates of travel
The airline (there is a wide choice of good quality scheduled airlines operating to India)
The destinations
The accommodation (top, mid-range, budget, heritage etc - most people mix and match)
Modes of transport (car, train, boat, flight)
Activities - tell us your interests and we will include suitable activities where possible
Budget - if you are working to a particular budget tell us and we will do our best to match it.
There is so much so see and do in India that knowing where to start, what is possible in the time scale or how much this might all cost is a consideration. Therefore to get you started we have a number of 'suggested tours'. It may be that one of these exactly fits the bill, but most of the time these are used as a starting point and adjustments are made.If you enjoy the planning part of a holiday - let us have your ideas or you can give us your wish list and we will create a holiday for you.
We are a true specialist - knowledgeable, small and independent
We were founded in 1998 and were the first UK tour operator to specialise in Kerala and South India. We have been offering the whole of India since 2001. Apart from the option of adding an adjacent country (eg Nepal or the Maldives) to an Indian holiday we do not offer anywhere else. We are a true India specialist.
India is our passion and it was our love of the country and its people that led to us starting the business. We feel that to get to know a country you must 'connect' with it - which is why we chose our name. We hope our customers will want to truly get to know India and its people - our type of independent tailor-made holiday gives them every opportunity to do just that.
As we have not expanded to offer the world like so many other 'specialists' you are assured that we really know India. We have personally visited all the properties that we feature and have stayed in most of them.
We have a small team of staff in the UK office and you can expect to deal with the same person throughout the booking process.
We are totally independent and so are our local agents. The accommodation we feature is listed because we recommend them. They are, in our opinion, the best option in that category (in some remote places there is little choice but in the popular destinations we will select the best top range, mid-range, budget hotels and guesthouses). It is common practice for tour operators to list hotels that 'pay' to go into brochures/websites. We do not agree with this policy and can assure you that all the properties we list are there because we think they are the best option for our customers.
We are British - and proud of it
Most India specialists are either based in India or have Indian ownership and staff. We are based in the UK and are British. This means that we see India as you do - as a visitor rather than a native. It also means that we adhere to all the UK and EU laws and regulations.

We are a UK registered company - No. 3626809.
We are registered for VAT - 810 8469 31
We have ATOL - 6462 so are licenced to sell flights
We are a member of ABTA - Y5454
We are a member of the FSB (Federation of Small Businesses)
We have the widest range of choices
We pride ourselves in offering a really wide range of choices - both destinations and accommodation. Many tour operators only offer the 'safe options' and stick with the large hotel groups. We are very happy to offer the top hotels and often they will be our recommended option (if the budget runs to it). But we also know that many of our customers want to avoid the large, international style hotels that attract tour groups. We consequently spend a lot of time seeking out small and interesting places. If we think they are good - we will take the risk on a new place and are pleased to report that our trust in these individuals has helped to get them started.
We have contacts with specialists such as adventure companies or cooks willing to share their skills. So tell us of your interests and we will do our best to include these in your holiday.
Note: We have developed our own classification system as the 'star' rating in India does not always tell the full story. Also hotel owners may use words to describe their property which are not totally accurate (eg the word 'boutique' is very over used for properties that are, in our opinion, far too large to be considered boutique).

Luxury: These hotels are of 5 star plus quality, offering a full range of facilities.

Top Quality: These hotels are 4 or 5 star with comfortable rooms and a good range of facilities.

Mid Range: 3 or 4 star hotels offering a range of facilities and reasonable comfort. They mostly offer air-conditioning (where necessary) and many have swimming pools.

Standard.Simple or economy hotels: The facilities will be limited but the rooms will have en suite facilities (unless stated otherwise). These hotels may not offer air-conditioning but a friendly service often compensates for the lack of amenities.

Heritage: Any of the above categories may also be old or heritage properties.

Boutique: Any of the above, but a hotel with a small number of rooms offering stylish accommodation.

Guesthouse: A small individually owned property offering a limited number of rooms to guests. Mostly you can expect a room with an en-suite bathroom but few other facilities. The choice at mealtimes is likely to be limited and local cuisine served.

Homestay: Staying as a paying guest in the home of a local family, much like the British B&B. Many homestays are on farms/plantations and quite a few are in old, ancestral houses. Most homestays have guest rooms with attached bathrooms but other than this, facilities are likely to be limited and the food will be local.

The differences between a guesthouse and a homestay can be blurred. For example some homestays have guest rooms away from the main house.
We give you full financial protection
ABTA
We are a Member of ABTA which means you have the benefit of ABTA's assistance and Code of Conduct. Many of the travel arrangements that we sell are protected in case of the financial failure of the travel company. Please ask us about the protection that applies to your booking. Our ABTA Membership number is Y5454. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 orhttp://www.abta.com/find-a-holiday/member-search/verify/Y5454

ATOL
All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Only flight-inclusive holidays are covered under ATOL. If you do not book flights with us you will not receive an ATOL certificate and your booking will not be ATOL protected. See alternative arrangements with IPP below. For further information visit the ATOL website at www.atol.org.uk For information about the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate

IPP
If you do not book your flights through us then, in compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992, alternative arrangements have been made.
We will arrange insurance through International Passenger Protection Limited and underwritten by Insurers who are members of the Association of British Insurers & Lloyds Syndicates. Details about this and how to make a claim will be supplied with your holiday documentation.
For further information please go to www.ipplondon.co.uk

Warning
If you are considering booking your holiday to India with a locally based agent or booking it all online - you will not have any financial protection. Also if you book your flights directly with an airline you will not have ATOL protection. If you book 'flights only' with an ATOL holder (and book the hotels direct) the ATOL protection will only cover you for the flights - not the ground arrangements. The only way to ensure you are fully covered is to book through a UK based tour operator. Many UK tour operators have ATOL but no other protection. This means that if you book your flights yourself the ground arrangements will not be covered. If it doubt ask. You can be assured that all tour operators that are members of recognised trade organisations such as ABTA will have this additional cover as membership depends on it.
We are recommended / do a first class job
Most of our customers are repeat clients or have been recommended to us by friends or family who have travelled with us. Our customers tell us that we do a good job and of the 80% that returned their questionnaire, 95% gave the top score last season and they all said that they would recommend us. To read the reviews about us, our local agents, drivers and the accommodation - see the FEEDBACK BLOG.
We are competitive
We aim to be competitive whist offering a full service. We do not cut corners - even our budget customers get the same quality vehicles etc. However, if you receive a more competitive quote please let us know and we will try to match it. Bear in mind that quotes need to be like for like - this means not only the same hotels - but the same room types and meal basis as well as the same dates, activities, etc.

Warning
Tour operators operating from outside Europe (eg a local Indian agent) do not have to provide you with any financial security and if things go wrong you will need to deal with it through the courts of that country. So there is a significant risk as well as the complications and cost of sending the payment to that country etc. The same applies if you book all your hotels directly - you have to cover the cost of transferring the funds abroad and you have no backup if things go wrong.
We are 'Responsible' and have a Fair Trade Policy
We are committed to responsible/sustainable tourism and fair trade. We are members of Responsible Travel and many of our customers book through that site. Most accommodation owners have sustainable practices (eg solar power, recycling and plastic bottle avoidance). Many have very strong environmental policies and have won 'green' awards (eg CGH Earth, Malabar House Escapes, The Dune group etc). Our fair trade policies include paying our suppliers promptlyand not blocking rooms in the hope that we will get bookings and then releasing them at short notice. Where possible we book hotels on a bed and breakfast basis to encourage our customers to eat out locally. The recent 'trend' of offering All Inclusive holidays does not help the local population and we do not agree with that.

Warning
Many tour operators have arrangements with shops to take their customers there - the money changing hands on this arrangement can be significant (eg enough to cover the cost of transfers). We do not think this is fair (either to the customers or the other shops) and do not participate. But this may be why other quotes are cheaper.


Know Before You Go: to make an informed decision about the destination you are considering visiting citizens should take the advice of their respective governments. For British citizens that is the Foreign and Commonwealth Office (FCO). The FCO website gives travel advice (health, safety, security etc) for every country. We recommend you look at this before booking any holiday and then again before departure. (https://www.gov.uk/foreign-travel-advice)

Note: All visitors to India must have a tourist visa. Most people are eligible for an eTV (tourist visa on arrival). You can apply yourself (see link to Indian Visa Online on our Links page) or if you would like us to do it for you - contact us or download the application form (see Downloads).