Below is feedback from our customers.
We ask for scores out of 5 (with 5 being the top score).
Our online QUESTIONNAIRE can be found on the homepage.
Overall, all the arrangements worked out perfectly. There was always someone to meet us at each destination, and we were always efficiently (and safely) transferred to wherever we needed to be.
In Guwahati we were met and transferred to the boat (MV Mahabaahu). Although we enjoyed the cruise, we felt 5 days would have been sufficient. The boat was very good with a terrific staff who couldn't do enough for us.
Claridges in Delhi was beautiful and we had a wonderfully comfortable room by the swimming pool, and we were sorry only to have one night there.
Shimla was delightful. We loved the Oberoi and were impressed with the décor. The staff were wonderful, and the restaurant was very good. The express train from Delhi to Kalka was fine, however, we regret going on the narrow-gauge railway up to Shimla. We were dismayed to see how small the seats were and how close together. Our journey took 5.75 hours in great discomfort, and we were greatly relieved to arrive!
We were wildly excited to re-visit the Lake Palace Hotel at Udaipur which has lost none of its charm since our first visit. We were very pampered and very much enjoyed luxuriating.
Thank you for all your very professional input in arranging this wonderful holiday; there was nothing we did not like, and all the hotels you chose on our behalf were spot-on. We have recommended you to some other people, so wait and see!
Jill and Stuart Hughes
A big thank you from all of us for arranging such a wonderful holiday for us! Everything went exceptionally well and there was not a single upset. We will definitely be recommending your company to any friends travelling to gorgeous Kerala!
Cheryl and Jorgen, Jen and Grant, John and Sally
From start to finish Kerala Connections have been great. Our route and accommodation was perfect for us. You were happy to adapt a tour to suit us and endure several revisions. The trip worked like clockwork. There was never a concern that a driver would not arrive or that the accommodation would not be expecting us. All of the drivers went out of their way to reassure us this included waiting with us for our delayed trains.
Marari Beach - perfect place to unwind. Lovely calm, unassuming environment. Vembanad House- relaxing environment, helpful attentive host, keen to advise us how to explore locally on foot. She shared with us her passion about India and taught us a lot. Great food. Houseboat - We ate and ate! Crew were very happy to chat about what we would see and to stop when we wanted. Fringe Ford - what can we say... an amazing, very special place. We hiked morning and evening were "fortunate" enough to hear a tiger kill and also spotted two leopards plus many other animals (lion tailed macaques, Malabar squirrels, hornbill, honey buzzard, black eagle etc). Tissa's Inn - Good location, accommodation was good, nice pool and area to read in the shade on the roof and good breakfast.
The drivers were really excellent. Always where they said they would be, when they said they would be there. Timings were well calculated and accommodation were notified by phone on the day before our next journey. They use Air conditioned clean cars, water available and drive well.
Overall we had a fantastic holiday and I could not recommend Kerala Connections more highly. We felt looked after by highly capable people from the time of booking and throughout our trip. All the information you provided was highly relevant, very useful and accurate. We used the A5 book you provided throughout our trip. Thank you very much, we will certainly look to use your company again and have already recommended the company to several friends.
We just wanted to say a massive thank you for organising our holiday to Kerala, we had an amazing time. The itinerary that you planned for us was just perfect and Jane had a fabulous birthday at Hills and Hues. Kerala will always remain with us as we enjoyed each and every part and all of the homestay's, where the food was really enjoyable. Thanks again and you can rest assured that we would always recommend Kerala Connections to anybody wanting to visit South India.
Phil and Jane Abell
Excellent advice and service from Gary Tree and also from Diana with the visa service, which took a lot of the worry out of the visa application. I will definitely use your company again and your visa service for sure. We enjoyed the choice of tours and accommodation on offer, and found all our home stays very good but in different ways. Nelpura was our favourite for the location and things to do, plus the food and hospitality. Teak house had the best food of the lot and a very nice view, plus pool was a bonus. Walton was good for its location in the centre of Cochin, and hosts were friendly and helpful. Pepper County had the best bedrooms. Overall though we very much enjoyed the whole trip and your organisation of it and had no complaints at all.
Couple of minor problems effectively and quickly dealt with by agent. Night-time noise was an occasional problem - particularly in Udaipur where an adjacent building played amplified music until 3am. The guides in Delhi, Jaipur and Udaipur were polite and informative but were "going through the motions" rather than inspiring us with the beauty of what we were seeing. By contrast, the guide in Ahmedabad was superb. Overall, we are extremely impressed with India/Kerala Connections and will very likely book with you again
N J Morison
We had an incredible journey, it was beyond our expectations – amazing. The drivers were lovely, and the food was delicious. Le Colonial was a lovely hotel to start the holiday. We had our best meal here. Paradisa Plantation was our favourite location. Marari Villas was a great place to finish the holiday.
Mr and Mrs McTurk
Once again a great holiday. Many thanks for everything. Drivers and guides were flexible, polite and knowledgeable. We would recommend you to other people – and already have done so.
Mr & Mrs Swan
This was our first time visiting India. We both agree it was the best holiday we have ever had (and I have travelled a great deal). Everything went so smoothly from the minute we were picked up at the airport. We did and saw so much in three weeks. We have totally fallen in love with India and we are already panning our return visit. Thank you so much.
Jane Waterhouse & Helen Roper
Your itinerary and quote is excellent and the map at the back really helped us to understand the routing.