Below is feedback from our customers.
We ask for scores out of 5 (with 5 being the top score).
Our online QUESTIONNAIRE can be found on the homepage.
I thought I would update you with how the holiday went.
Firstly, we had a fantastic time and really enjoyed it. Anil our driver met us on time. He was courteous and efficient. Malabar House was lovely. The make-up/dancing was really interesting. Spice Village was very, very good. Beautiful, huge cottage. It was the one stayed in by Paul McCartney! The cookery lesson was fantastic as was the Spice Farm visit. The houseboat was very good. Very clean and truly great food.
All in all it was a great holiday and thank you for all the help you gave us to organise it.
Our final hotel' Vismaya' was the best of all, an excellent boutique hotel with exceptional service from Vinod Joseph and his team. Thanks again for arranging such a memorable trip for us.
John travelled with his wife and friends - see their testimonial on YouTube
Thank you for helping us to arrange our first holiday to India. We had a wonderful, magical experience not just from a cultural and travel point of view but with the unanticipated pleasure of finding all the Kerala people we met to be just so kind. They really could not do enough for us at a time when as a country they have suffered so much. We took the view that now is the time they need their tourists to visit more than any other and hope that others will feel the same.
Kerala Connections is clearly highly valued as your name was often mentioned. Indeed, we were upgraded to a Mansion House at Coconut Lagoon as our rooms were not ready because they so valued their Kerala Connections customers.
Our only regret was that we were unable to have our older daughter and son-in-law with us to share the experience. Who knows maybe one day in the future?
Thank you so much for the many happy memories we will forever keep from our wonderful holiday.
Jane, Ross and Holly Eager
See their testimonial on YouTube
Overall, all the arrangements worked out perfectly. There was always someone to meet us at each destination, and we were always efficiently (and safely) transferred to wherever we needed to be.
In Guwahati we were met and transferred to the boat (MV Mahabaahu). Although we enjoyed the cruise, we felt 5 days would have been sufficient. The boat was very good with a terrific staff who couldn't do enough for us.
Claridges in Delhi was beautiful and we had a wonderfully comfortable room by the swimming pool, and we were sorry only to have one night there.
Shimla was delightful. We loved the Oberoi and were impressed with the décor. The staff were wonderful, and the restaurant was very good. The express train from Delhi to Kalka was fine, however, we regret going on the narrow-gauge railway up to Shimla. We were dismayed to see how small the seats were and how close together. Our journey took 5.75 hours in great discomfort, and we were greatly relieved to arrive!
We were wildly excited to re-visit the Lake Palace Hotel at Udaipur which has lost none of its charm since our first visit. We were very pampered and very much enjoyed luxuriating.
Thank you for all your very professional input in arranging this wonderful holiday; there was nothing we did not like, and all the hotels you chose on our behalf were spot-on. We have recommended you to some other people, so wait and see!
Jill and Stuart Hughes
A big thank you from all of us for arranging such a wonderful holiday for us! Everything went exceptionally well and there was not a single upset. We will definitely be recommending your company to any friends travelling to gorgeous Kerala!
Cheryl and Jorgen, Jen and Grant, John and Sally
From start to finish Kerala Connections have been great. Our route and accommodation was perfect for us. You were happy to adapt a tour to suit us and endure several revisions. The trip worked like clockwork. There was never a concern that a driver would not arrive or that the accommodation would not be expecting us. All of the drivers went out of their way to reassure us this included waiting with us for our delayed trains.
Marari Beach - perfect place to unwind. Lovely calm, unassuming environment. Vembanad House- relaxing environment, helpful attentive host, keen to advise us how to explore locally on foot. She shared with us her passion about India and taught us a lot. Great food. Houseboat - We ate and ate! Crew were very happy to chat about what we would see and to stop when we wanted. Fringe Ford - what can we say... an amazing, very special place. We hiked morning and evening were "fortunate" enough to hear a tiger kill and also spotted two leopards plus many other animals (lion tailed macaques, Malabar squirrels, hornbill, honey buzzard, black eagle etc). Tissa's Inn - Good location, accommodation was good, nice pool and area to read in the shade on the roof and good breakfast.
The drivers were really excellent. Always where they said they would be, when they said they would be there. Timings were well calculated and accommodation were notified by phone on the day before our next journey. They use Air conditioned clean cars, water available and drive well.
Overall we had a fantastic holiday and I could not recommend Kerala Connections more highly. We felt looked after by highly capable people from the time of booking and throughout our trip. All the information you provided was highly relevant, very useful and accurate. We used the A5 book you provided throughout our trip. Thank you very much, we will certainly look to use your company again and have already recommended the company to several friends.
We just wanted to say a massive thank you for organising our holiday to Kerala, we had an amazing time. The itinerary that you planned for us was just perfect and Jane had a fabulous birthday at Hills and Hues. Kerala will always remain with us as we enjoyed each and every part and all of the homestay's, where the food was really enjoyable. Thanks again and you can rest assured that we would always recommend Kerala Connections to anybody wanting to visit South India.
Phil and Jane Abell
Excellent advice and service from Gary Tree and also from Diana with the visa service, which took a lot of the worry out of the visa application. I will definitely use your company again and your visa service for sure. We enjoyed the choice of tours and accommodation on offer, and found all our home stays very good but in different ways. Nelpura was our favourite for the location and things to do, plus the food and hospitality. Teak house had the best food of the lot and a very nice view, plus pool was a bonus. Walton was good for its location in the centre of Cochin, and hosts were friendly and helpful. Pepper County had the best bedrooms. Overall though we very much enjoyed the whole trip and your organisation of it and had no complaints at all.
Couple of minor problems effectively and quickly dealt with by agent. Night-time noise was an occasional problem - particularly in Udaipur where an adjacent building played amplified music until 3am. The guides in Delhi, Jaipur and Udaipur were polite and informative but were "going through the motions" rather than inspiring us with the beauty of what we were seeing. By contrast, the guide in Ahmedabad was superb. Overall, we are extremely impressed with India/Kerala Connections and will very likely book with you again
N J Morison
We had an incredible journey, it was beyond our expectations – amazing. The drivers were lovely, and the food was delicious. Le Colonial was a lovely hotel to start the holiday. We had our best meal here. Paradisa Plantation was our favourite location. Marari Villas was a great place to finish the holiday.
Mr and Mrs McTurk